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FAQs
Any more questions?
Contact us and we’ll be happy to help.
We would love to hear from you.
1Is there a validation date on my package?
Yes, both group and individual packages will be valid for a maximum of 45 days after your first class.
2Are my hours transferable?
No, all packages we sell are personal. In case you can’t complete your hours for some reason, we are not able to transfer the hours to another student.
3Where are you guys located?
Our Rio unit is located at Avenida nossa senhora de Copacabana 661, on the main street of Copacabana close to the beach (posto 4) and metro station Siqueira Campos.
And our unit in the city of São Paulo is located at Avenida Paulista, nº509.
4Is the support material included in the prices?
Yes, with each package you purchase you have the right of one book, which we will hand out to you. The teacher might use other materials in the class, we will not charge you for this.
5Can I reschedule group classes?
With every group package we give the student one time to reschedule a class, if we are notified at least 24 hours before the class begins. With the individual package the student can reschedule two classes, also if we are notified at least 24 hours when the class begins.
6Can I apply for a student visa through Fala Ai?
Yes, you can. There is the option for you to apply for the visa from another country, or from Brazil. Please get in touch with us for more information about this process.
7What are the times of the group classes?
For our most recent time schedule we kindly ask you to contact us through our website for our staff members to inform you about the timetable our actual group classes.